Please find below an overview of our most frequently asked questions regarding the return policy with the answers. If your question is not listed below? Feel free to contact us at: contact@vaccap.com

Returns & Exchanges.

How do I place a return or exchange?

We are sorry you did not love your VACCAP. Please reach out to contact@vaccap.com with your order number and the products you would like to exchange or return, and we will provide the steps needed.

Help! I cannot find my return slip.

Do not worry—VACCAP packages do not include return slips. Just reach out to contact@vaccap.com and we will help you place your return or exchange.

What is your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30-day time frame, please reach out to contact@vaccap.com.

Order #number must be provided to place a return, then you must send us the tracking of the packaging being returned, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

What if I used the item?

Please note that items used for over 30 days are not subject to replacement or refund.

How long does it take to process a refund?

Refunds usually take 3-10 business days to appear on your statement, for both Credit card and PayPal.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, we are totally sorry about that! As that is rare to happened. Please contact us at contact@vaccap.com and we will be sure to get you the product you ordered!

What is your return process if I am not happy with the product?

Yes within 30 days after receiving your package. Here is what to do:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from your nearest post office or shipping company of your choice.
5. Please send us the tracking via e-mail to contact@vaccap.com

Please note! If you have received a faulty product, it is important that you send an e-mail to contact@vaccap.com before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.vaccap.com the return policy applied of the shop where you did purchase the product.

VACCAP welcomes your questions or comments at:

E-mail: contact@vaccap.com     

Whatsapp: +1 201-409-1658     

UK phone: +44 778 283 1480

USA phone: +1 201-409-1658

VACCAP 

United States:

1317 Edgewater Dr #4185

Orlando, FL 32804

United Kingdom:

71-75 Shelton Street, Covent Garden.

London, WC2H 9JQ